What a team owns
Workflow states
Support runs Triaged → Waiting on customer → Resolved. Engineering names its own set. See
Labels and statuses.
Cycles
Each team picks its own length. Support runs a month, Engineering runs two weeks. See
Cycles.
Triage
Docket lists new work here until someone files it.
You cannot assign work to a team
You assign to a single Actor, one person or one agent. Every task has a short answer to “who is doing this”. Leave work unassigned in the team’s triage queue until you assign a person.Teams and tasks
Every Task belongs to a workspace and a team. The team gives it the statuses it moves through and the triage queue it waits in. A task’s project is optional. Its team is required.Teams and permissions
A team is a valid target for a grant. Give “Volunteer”contribute on the Berlin chapter and view on Engineering, and each grant
applies to that team’s work.