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Use a Program for work that continues. Customer support, bookkeeping, and a year-round service do not need a made-up finish line.

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Put ongoing work in one place

A Program can contain Projects, recurring Tasks, and individual Tasks. It reports status, health, recent activity, and the work filed under it. It does not pretend that ongoing work has a useful completion percentage. Complete or archive the Program when the ongoing work ends. Use an Initiative when several Projects or Programs support one outcome.